Frequently Asked Questions (FAQs)

Click the commonly asked questions (FAQs) about our services below. (Click again to close the answer). If you don’t find the information you need, please contact us.

Do I need to be connected with internet all the time while taking course?

Yes, We recommend that your PC/Mac/Mobile device must always be connected with Internet while taking the course. Your personal information with test score is recorded in real-time and transmitted automatically upon completion in to our score recording system. Your score will not be recorded if you are not connected with Internet.

Can I access training course on my iPad / iPhone / Mobile Devices?

Yes. All courses are accessible/compatible with all platforms / browser / devices (e.g., iPad/iPhone, Android Tablets/Phone, MAC, Windows PC). If you have any trouble accessing on your device, please feel free to contact us.

Where is my course completion certificate?

In most cases, your printable course completion certificate arrives by email within 24 hours of successful completion of course and test. If your score comes without personal information (required to begin the test), system will not be able to match it with the student registration database, and no certificate will be issued. Common reasons for not receiving certificate:
  • Incorrect email provided with the test score.
  • Email address is not matching with the student registration database.
  • Score submitted without personal information (required to begin test)
  • Spam/Junk Filter: Strong privacy setting blocks automated email with attachment.
When to contact: If you have not received your certificate within 24 hours, please check your junk/spam folder before contacting us. Please send email (biologix.solutions@gmail.com) with your information (Name, Email, Course Completed, Completion Date etc.), for us to retrieve your score from the system and issue course completion certificate.

Do you offer courses through other website/providers?

No, We do not offer courses through any other providers. Attention: Be aware of email scam. We do not send out any emails or course offers via email. We only offer courses through http://blxtraining.com and our corporate affiliates www.opensesame.com .

Where is my training link? I just signed up for the course.

Immediately after successful payment, you have an option to start the course immediately by clicking on "Return to Biologix Solutions", which will take you to the "Transaction Page" to access training immediately. The same training link is also sent via email to access the course anytime from anywhere. Sometimes our messages can be caught by email filters, so please be sure to check the Bulk/Spam folders of your email accounts as well.

Reasons for not receiving training email:
  • Incorrect email address provided at the time of  signup.
  • Your email account has strong spam filter setting (check junk/spam folder)
  • AOL Mail Users: Unable to receive emails from specific senders on AOL Mail?, Please try this solution "AOL Help" and make necessary changes to receive auto-generated mail from our course delivery system.
 

How long do you keep training records?

We keep training records and course completion certificate for four years. We will provide documentation in case if you get audited by the licensing agency. If you loose your course completion certificate, we will send you the certificate (PDF by email) at no-cost.

Do you report to CE Broker?

Yes. We automatically report the course completions of Florida & District of Columbia license holders to the the CE Broker system. If you are a Florida or District of Columbia licensed healthcare professionals, you must provide valid license number with your test score submission (e.g., RN12345676, with pre-fix) for us to report course credits automatically in CE Broker System. Important: If you provide incorrect/incomplete license number, CEBroker system will reject the electronic submission and no credit will show up in your account. We report credit in CEBroker system within 7 business days (CEBroker allows credit to be posted within 90 days of completion).

What are the mandatory CE requirements for nurses with a Florida license?

If you are a Florida licensed nursing/other professionals or applying for Florida license, you are required to get mandatory continuing education courses. Please check license specific requirements by visiting respecting licensing board's website.  Information regarding mandated requirements can be found on the Florida Board of Nursing website. (Clicking this link will open a new/window tab in your web browser.)  

How long do your courses / contact hours take to finish?

Each course has approved CE or contact hours assigned to it. Nursing courses are designed to take 60 minutes per contact hour to complete. After you have completed training and test, you will receive a printable course completion certificate (PDF) by email. If you are a Florida or District of Columbia nursing professionals, you will be asked to submit required information to report CE hours in CE Broker System.

Can I take your courses if I’m not a nurse/nursing professional?

Yes. Our courses are available to anyone, including students, caregivers, healthcare professionals of any designation, and the general public who are interested in the topics we offer.

I don’t have my license yet. Can I take your courses?

Yes. All of our Certificates of Completion include accreditation and approval statements specific to the Biologix Solutions LLC course you take, and the course may meet initial licensure requirements. Please check with your licensing agency to confirm acceptability if you are taking the course for this purpose.

Are your courses approved for all types of nursing licenses?

Yes. Our courses are applicable for licensed nursing professionals (RNs, LPN/LVNs, APNs, CNAs), critical care nurses, nurse practitioners, and advanced practice nurses in all states. We are an accredited provider of continuing education by California, Florida, District of Columbia Nursing Boards, and Many Health Departments (Washington State and New York State Department of Health). We strongly encourage you to check with your licensing agency to make sure that our courses are accepted for renewal.

Do your courses fullfil the CE requirements?

Yes. All courses are designed and developed on evidence-based information and undergoes a comprehensive editorial review process and are approved by the ANCC accredited Nursing Boards, Dental Boards and Health Departments. Our authors are physicians, healthcare practitioners, infectious disease epidemiologist, practicing nurses and writers who are knowledgeable, licensed and/or certified in their areas of expertise and they strive to present balanced, unbiased perspectives.

Are you nationally accredited?

Biologix Solutions LLC is a nationally accredited continuing education provider by various agencies. Our courses are approved by nationally recognized agencies/boards/regulatory authorities. Please visit the "Accreditation" section for the list of agencies. Our courses are accepted everywhere. We strongly encourage you to check with your local/state regulatory agency/employer about course requirements pertaining to your profession. Please feel free to ask questions via email or phone before purchasing the course.

How does online training work?

All of our courses are self-study independent online training courses, and allow you to work at your own pace. All you need is an internet connection and Adobe Flash Player (Download free Adobe Flash Player).
  1. Select a course & pay online using credit card.
  2. Receive training link via email
  3. Read it online, and take the test online.
  4. Send us your test score, and receive printable certificate via email.

Does your online course require an outside hands-on test/quiz, software etc.?

No software to install or maintain. Our interactive training includes step-by-step flash presentation training slides and video demonstrations (if available) that allow you to read course material at your own pace.  You will be required to take a test/quiz at the end of the course. Once you start the test, you must complete it in one setting for test score to be recorded for submission. You will receive printable (PDF) course completion certificate via email within 24 hours.

How long will it take to receive my certificate ?

Upon successful completion of training and test/quiz, you will receive a printable (PDF) course completion certificate within 24 hours via email. To provide the low cost training, we prefer that you print the certificate using home/office printer.

Can I finish course in more than one sitting? Yes

Yes, the course can be completed in more than one sitting. Once you start taking a test/quiz, you must complete it in the same sitting for test/quiz score to be recorded for automatic submission. All courses (except Florida Tattoo & Piercers Annual Renewal, which has student identification and verification system) have in-built bookmark feature, automatically remembers your point (slide) of the last visit and will give you an option to begin course from where you left or from the beginning when you revisit the course.

What if I failed the test at the end of the course?

If failed the test, you can re-take the test/quiz again, until you pass (no extra cost). Remember that all the true/false and multiple-choice questions are pulled from the course material, so you can re-review the curriculum if you don't pass the first time. There are no additional fees or charges for reattempting the test/quiz.

What is your refund policy ?

Refund Policy: All Online Training Course Purchases Are Final and Non-Refundable

All online training courses have been tested extensively on all types of systems, browsers, and devices etc. We can assist you to get started with the course, if you are having any trouble. By completing your purchase from Biologix Solutions LLC through PayPal, you agree that you are purchasing digital, non-tangible product / service / training courses, and as such are not entitled to a refund regardless of the reason. We contest all credit-card charge backs very aggressively with proper documentation (student registration information, digital access of the training material, email communications etc.). Note: If refund is offered, all refunds are subject to $10 administrative fee. We offer price match guarantee if the same course is offered at lower price by an approved continuing education provider. If you have any questions, please contact us before purchasing the product / service / training courses to ensure that you are purchasing correct training course/s.