Need Help? Contact Us

NOTE: We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of COVID-19. We will be supporting all customer inquiries by email 

Questions? or Need Help: Please read below instructions before contacting us by email (preferred). Emails are answered periodically through out the day.

Biologix Solutions LLC
Email (For faster reply please email)
Phone: (630) 984-0093 (Monday to Friday 9 am to 6 pm CST) 

Add to safe senders list: Be sure to add and to your email contacts or address book or safe senders list to avoid emails going into spam/junk folder. Your training link and course completion certificates will be sent from one of this email address.

Training Links (You will receive everything by email. There is No Login required): After a successful transaction, our system automatically send out email with training link to access courses. If you do not find an email with subject “Purchase Receipt & Training Link”  in inbox, please be sure to check spam/junk folder before sending an email to requesting a new link. If you did not see a successful transaction page, that means your payment did not go through due to incomplete or incorrect information on the sign up page and you were brought back to the sign up page.

Course Completion Certificates: Printable (PDF) course completion certificates are sent by email within few hours (within 24 hours) of score submission. If it has been over 24 hours since you have submitted your score, please send us an email with your information and we will be happy to reply back with your course completion certificate.

AOL/Comcast email users: Please check your spam/junk folder before sending any request. AOL/Comcast is known to send emails with attachment or links in spam/junk folder.

Credit/Debit Card Payment not go through? These could be some of the reasons why your payment didn’t go through:

  • Your card issuer might be having technical issues that prevent us from requesting an authorization on your card.
  • Your card issuer might block the payment for security reason as it doesn’t fit your regular spending pattern.
  • Your card is not activated for online payments.
  • There could be a sending limit on your card that has been exceeded.
  • The network you’re using to make the payment is not secure or unstable.

Please call us at 630-984-0093 and we can try to process your payment on phone.

Refund Policy:

Online courses are non-refundable: Once the course is purchased/accessed, no refund will be granted regardless of the reason. All online training courses are tested extensively on all types of systems, browsers, and devices. We can assist you to get started with the course, if you are having any trouble.

Exchange Allowed: Participant will be allowed to exchange with other course of equivalent or lesser value, if course is not accessed within 15 days of purchase. Exchange request must be received by email at No exchange will be granted if the request is more than 15 days after the purchase date.

Multiple payments for the same course: In case participant made extra payment (same course bought multiple times) for the same course, refund will be issued upon request. There will be a 3.7% transaction cost charged by credit card processor per transaction. If you have any questions, please contact us before making a purchase.e contact us before making a purchase.