Frequently Asked Questions – FAQs
If you don’t find the information you need, please contact us.
All courses are 100% online and you will receive everything by email. Immediately after successful payment you will receive a course access link by email. Please check your email (including spam/junk folder) for email with the subject “Purchase Receipt and Course Access Link” training link.
If you do not find an email with course access link, please send us an email (to: admin@blxtraining.com) with your Purchase # (e.g., BLXT***** ) for us to verify the purchase and resend an email with course access link.
Your printable PDF course completion certificate arrives by email within 24 hours of successful completion of course and test. If your score comes without personal information (required to begin the test), system will not be able to match it with the student registration database, and no certificate will be issued. Common reasons for not receiving certificate:
- Incorrect email provided with the test score.
- Email address is not matching with the student registration database.
- Score submitted without personal information (required to begin test)
- Spam/Junk Filter: Strong privacy settings may block automated email with attachments.
When to contact: If you have not received your certificate within 24 hours, please check your junk/spam folder before contacting us. Please send email (admin@blxtraining.com) with your information (Name, Email, Course Completed, Completion Date etc.), for us to retrieve your score from the system and issue course completion certificate.
Please note that your course completion certificate is generated automatically by the system using the information entered by you at the time you take the quiz. We do not generate the certificate manually. If your name is not correctly spelled on the certificate, that means you entered your name that way before taking the quiz. To get the certificate corrected, you will have to re-take quiz using the same training link provided by email after signup and make sure that your name is correctly spelled to be printed on the certificate.
YES we offer LIVE CE from time to time. Please visit https://blxtraining.com/live-webinar/ for upcoming LIVE webinar courses.
To renew (recertification) your certificate (expired or expiring soon), just sign up for the same course and complete it to get a new certificate. The Bloodborne Pathogens certificate is good for one year and must be completed every year. Continuing education and mandatory course certificates are good for the licensing period (varies from State to State). If you have any questions, please contact your State licensing agency about the most current requirement for your profession.
Your credit card charge will appear as “BIOLOGIX SOLUTIONS ” or “BLXTRAINING”. Warning: If you dispute charge as unauthorized with your credit card company, you will be responsible for paying the chargeback fee + course fee to access the course and receive your course completion certificate. If you have already accessed the course and received the certificate, we will cancel the certificate and notify respective state/local licensing authorities of cancellation of certificate/credit and also remove reported credit to the State licensing board.
Biologix Solutions uses the Secure Socket Layer/Transport Layer Security (SSL/TLS) protocol to safeguard your sensitive personal information, including your credit card number, during online transactions. SSL/TLS is the industry’s accepted form of encryption and it provides the highest level of protection for Internet communications. Using this widely accepted form of encryption, your transaction is secured from your personal computer/mobile device to our servers. If you have trouble purchasing securely at our website, you may be behind a firewall or using a proxy server that doesn’t allow for secure transactions. If that is the case, then you may phone us to place your order.
There are several reasons a payment may not go through. To help protect your account, our credit card processor (Braintree – A PayPal Service) uses a complex screening process for payments. This helps prevent lost or stolen financial information from being used for unauthorized transactions. Occasionally, payments that don’t go through could be tied to a specific issue with your bank or card. Contact your bank or card issuer to figure out why the payment is not going through.
NO, THERE IS NO LOGIN REQUIRED. You will receive the course access link by email immediately after successful payment. Please check your email (including spam/junk folder) for downloadable training link. All courses are 100% online and you will receive everything by email.
Yes, your PC/Mac/Mobile device must always be connected to the internet while taking the course. Your personal information and test score are recorded in real-time and transmitted automatically upon completion to our score recording system. Your score will not be recorded if you are not connected to the internet.
Yes. Most courses (except Florida Tattoo & LA Tattoo course that requires student verification system needs to completed in a single sitting on regular computer) are accessible on almost all platforms / browser / devices (e.g., iOS and Android devices, Mac, Windows PC). If you have any trouble accessing on your device, please feel free to contact us.
No. We do not offer courses through any other providers/website.
Your training/course access link comes to you by email immediately after successful payment. The reason for not receiving training link email is due to entering an incorrect email address during the registration process or our email was block/moved to your junk/spam filter. If you do not find email with training link, please feel free to send us an email at admin@blxtraining.com requesting new link.
We keep training records and course completion certificates for six years. We will provide documentation in case if you get audited by the licensing agency. If you lose your course completion certificate, we will send you the certificate (PDF by email) at no-cost.
Yes. We report course completion credits to licensing boards electronically.
CE Broker Reporting – Within 24 hours of completion
CPE Monitor Reporting – Within 24 hours of completion
AGD PACE: Within 24 hours of completion
PA DOS/DHS for Child Abuse Training: On the same day of completion
Note: Many States have no electronic reporting system for providers to report course completion credits. We provide you course completion certificate (pdf) by email as a proof of completion for you to provide to the board if requested/audited. It is your responsibility to have all records in place is asked.
Yes. All of our Certificates of Completion include accreditation and approval statements specific to the Biologix Solutions LLC course you take, and the course may meet initial licensure requirements. Please check with your licensing agency to confirm acceptability if you are taking the course for this purpose.
Biologix Solutions LLC is a nationally accredited continuing education provider by various agencies. Our courses are approved by nationally recognized agencies/boards/regulatory authorities. Please visit our Accreditation page for a list of agencies. Our courses are accepted everywhere. We strongly encourage you to check with your local/state regulatory agency/employer about course requirements pertaining to your profession. Please feel free to ask questions via email or phone before purchasing the course.
All of our courses are 100% online independent self-study (Asynchronous Distance Learning – pre-recorded videos, home study, etc.) courses, allowing you to work at your own pace. All you need is a computer and internet connection. You will:
- Receive a training link via email
- Read the course online and take the test online.
- Receive printable certificate via email.
Our courses require no special software to install or maintain. Our interactive training includes step-by-step flash presentation training slides and video demonstrations (if available) that allow you to read course material at your own pace. You will be required to take a test/quiz at the end of the course. Once you start the test, you must complete it in one setting for test score to be recorded for submission. You will receive a printable (PDF) course completion certificate via email within 24 hours.
Upon successful completion of training and the test/quiz, you will receive a printable (PDF) course completion certificate within 24 hours via email. To provide the low cost training, we prefer that you print the certificate using home/office printer.
Yes, almost all courses can be completed in more than one sitting except Florida tattoo, Florida piercer’s annual refresher, and LA tattoo course, which have student verification systems and must be completed in a single sitting to avoid getting locked out. Once you start taking a test/quiz, you must complete it for test/quiz score to be recorded for automatic submission.
If failed the test, you can re-take the test/quiz again, until you pass (no extra cost). Remember that all the true/false and multiple-choice questions are pulled from the course material, so you can re-review the curriculum if you don’t pass the first time. There are no additional fees or charges for reattempting the test/quiz.
We do DO NOT offer AMA category 1 CME
AGD PACE and American Dental Association (ADA) Continuing Education Recognition Program (CERP) have similar approval processes. As a result, AGD recognizes CERP-approved providers for Fellowship or Mastership credit. Organizations do not need approval from both organizations to offer Fellowship or Mastership credit. However, many organizations apply for both so they can display both logos and show support for both organizations.
Refund Policy: All Online Training (Asynchronous Distance Learning – pre-recorded videos, home study, etc.) Course Purchases Are Final and Non-Refundable.
Online courses are non-refundable. Once the course is purchased/accessed, no refund will be granted regardless of the reason. All online training courses are tested extensively on all types of systems, browsers, and devices. We can assist you in getting started with the course if you are having any trouble.
Exchange Allowed: Participant will be allowed to exchange with other course of equivalent or lesser value, if course is not accessed within 15 days of purchase. Exchange request must be received by email at admin@blxtraining.com. No exchange will be granted if the request is more than 15 days after the purchase date.
Multiple payments for the same course: In case participant made extra payment (same course bought multiple times) for the same course, refund will be issued upon request. There will be a $0.30 transaction cost charged by credit card processor per transaction. If you have any questions, please contact us before making a purchase.
Please contact us about your accessibility needs by email admin@blxtraining.com, or by phone 630-984-0093.
