Cultural Competency for Pharmacy Providers

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Cultural Competency for Healthcare Providers

Question 1:

___________ is defined as the ability of providers and organizations to effectively deliver health care services that meet the social, cultural, and linguistic needs of patients?

A) Cultural Awareness

B) Cultural Competence

C) Cultural Growth

D) Cultural Knowledge

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Cultural Competency for Healthcare Providers

Question 2:

The only way to identify patient’s cultural concerns is to ________ .

A) Assume

B) Judge

C) Ask

D) Ignore

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Cultural Competency for Healthcare Providers

Question 3:

_____ is an integral part of providing culturally competent healthcare.

A) Empathy

B) Sympathy

C) Judgement

D) Ignorance

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Cultural Competency for Healthcare Providers

Question 4:

Several studies have shown that healthcare provider __________ remains the best predictor of patient satisfaction.

A) Nonverbal Communication

B) Verbal Communication

C) Eye Contact

D) Smiles

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Cultural Competency for Healthcare Providers

Question 5:

This is a person who recognizes their gender as the same gender they had assigned at birth.

A) Bisexual

B) Cisgendered

C) Asexual

D) Transgender

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Cultural Competency for Healthcare Providers

Question 6:

The World Health Organization defines __________ as a state of physical, mental and social well-being in relation to sexuality.

A) Sexual acts

B) Sexuality

C) Sexual Awareness

D) Sexual Health

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Cultural Competency for Healthcare Providers

Question 7:

_________ is a relatively new medical term which attempts to name and explain the dysphoric symptoms that people in this community may experience.

A) Gender Identity

B) Gender Dysphoria

C) Sexuality

D) None of the above

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Cultural Competency for Healthcare Providers

Question 8:

Some common strategies for improving the patient-provider interaction include all of the following except.

A) Recruit majority staff

B) Provide an interpreter

C) Use community health workers

D) Work with traditional healers

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Cultural Competency for Healthcare Providers

Question 9:

Which guideline focuses on enhancing attitudes?

A) Disrespecting other cultures

B) Not tolerating other cultures

C) Recognition of personal biases against people of different cultures

D) None of the above

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Cultural Competency for Healthcare Providers

Question 10:

Within the Latino community promotoras are used. Promotoras are?

A) Family friends

B) Physicians

C) Interpreters

D) Peer-educators

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Cultural Competency for Healthcare Providers

Question 11:

Good communication skills include all of the following except.

A) Actively listening

B) Not paying attention to non-verbal cues

C) Pay attention to perceptions of time

D) None of the above

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Cultural Competency for Healthcare Providers

Question 12:

_________________ keep patients from accurately describing their symptoms and providers from explaining diagnoses.

A) Physical barriers

B) Access barriers

C) Language barriers

D) Culture barriers

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Cultural Competency for Healthcare Providers

Question 13:

Benefits of cross-cultural awareness include all of the following except.

A) Improved rapport

B) Improved employee attendance

C) Tailored treatment plans

D) None of the above

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Cultural Competency for Healthcare Providers

Question 14:

________ include increasing trust, promoting community member inclusion, involving the community in health issues, assisting patients and families in their care, promoting patient and family health responsibility, and increasing mutual respect and understanding for patients and the organization.

A) Social benefits

B) Business benefits

C) Employee benefits

D) Health benefits

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Cultural Competency for Healthcare Providers

Question 15:

__________ include enhancing the efficiency of care services, increasing the market share of the organization, decreasing barriers that slow progress, helping to meet legal and regulatory guidelines, and incorporating different perspectives, ideas, and strategies into the decision-making progress.

A) Social benefits

B) Business benefits

C) Employee benefits

D) Health benefits

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Cultural Competency for Healthcare Providers

Question 16:

___________ involves the ongoing process of health care professionals seeking to better understand the languages, cultures, and belief systems of their patients.

A) Cultural knowledge

B) Cultural skills

C) Cultural love

D) Cultural awareness

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Cultural Competency for Healthcare Providers

Question 17:

_________ revolves around the willingness of health care professionals to engage in cultural encounters with cultural awareness.

A) Cultural knowledge

B) Cultural skills

C) Cultural desire

D) Cultural engagement

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Cultural Competency for Healthcare Providers

Question 18:

_______ may be one factor that influences whether individuals adhere to medications.

A) Attitude

B) Fear

C) Cost

D) Low health literacy

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Cultural Competency for Healthcare Providers

Question 19:

Employers can also take steps to build cultural competency and improve health outcomes for all their employees by _____________ .

A) Instituting multicultural staff representatives to support onsite health services, such as health fairs and open enrollment

B) Not seeking feedback from diverse groups

C) Providing non-culturally competent information

D) Not collaborating with their health plan

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Cultural Competency for Healthcare Providers

Question 20:

Although there are several approaches to educate staff, a successful educational program includes all of the following except.

A) Multiple training methods

B) Measurement and tracking

C) Ongoing education

D) Cultural judgement

Your score is

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