Effective Patient Communication Strategies in Dentistry

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1 / 10

Effective Patient Communication Strategies in Dentistry

Question 1:

Never make the first point of contact with your patient about finances.

A) True

B) False

2 / 10

Effective Patient Communication Strategies in Dentistry

Question 2:

Portrait of the ‘ideal’ dental professionals from the patient’s perspective includes all, EXCEPT:

A) Confident

B) Empathetic

C) Impudence

D) Respectful

3 / 10

Effective Patient Communication Strategies in Dentistry

Question 3:

Many patients are embarrassed to ask about fees, so you must wait for the patient to take the lead.

A) True

B) False

4 / 10

Effective Patient Communication Strategies in Dentistry

Question 4:

While it isn’t expected that you would know the details of all plans, you should be able to speak to why you are charging a particular patient for a specific treatment.

A) True

B) False

5 / 10

Effective Patient Communication Strategies in Dentistry

Question 5:

Many don’t realize the most critical and powerful aspect of communication is ________________.

A) not speaking but listening

B) not listening but speaking

C) an attentive speaker

D) none of the above

6 / 10

Effective Patient Communication Strategies in Dentistry

Question 6:

An apology does not constitute an implied or expressed admission of fault or liability by the person in connection with the matter.

A) True

B) False

7 / 10

Effective Patient Communication Strategies in Dentistry

Question 7:

The following is NOT one of the recommended steps when dealing with difficult patients:

A) Patients need to hear that you are on their side and are willing to do whatever it takes to solve their problem.

B) Express empathy. Let patients know that you understand the problem and are concerned about their feelings.

C) Ask the patient what they want. You may be surprised to find that the patient’s solution to the problem is both fair and simple.

D) Be defensive. You are certain to gain the patient if you become confrontational.

8 / 10

Effective Patient Communication Strategies in Dentistry

Question 8:

Your clinical opinion will have less impact than it might have otherwise when you imply that you know better than your patients about how dental care should fit into their lives.

A) True

B) False

9 / 10

Effective Patient Communication Strategies in Dentistry

Question 9:

Always hold the discussion about the fee for service with the patient in a supine position and the head elevated and extended.

A) True

B) False

10 / 10

Effective Patient Communication Strategies in Dentistry

Question 10:

Informed Consent must be obtained in advance of treatment – not in the middle and not after the fact.

A) True

B) False

Your score is

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